1. Introduction

AV Agency ("we," "our," or "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and safeguard information when providing our AI-powered customer service chatbot solutions for Airbnb businesses.

2. Information We Collect

2.1 From Airbnb Businesses (Our Clients)
We collect property-related information necessary for chatbot operation, including but not limited to:

• Key location details

• Building access instructionsx

• Property amenities and features

• Check-in/check-out times

• House rules and policies

• Any other relevant property information provided by the host
  
  

2.2 From End Users (Guests)
When guests interact with our chatbot, we collect:

• Phone numbers

• Chat conversation content and queries

• Time and date of interactions
  
  

3. How We Use Information

We use the collected information to:

• Create and optimize AI chatbots for our clients

• Provide customer service to guests

• Improve our services

• Ensure proper functioning of our AI systems
  
  

4. Data Storage and Retention

We retain all collected data for the duration of our service agreement with the Airbnb business. This ensures consistent and improved service delivery throughout our partnership.

5. Data Sharing

We share property information with our AI software providers to build and operate the chatbot. All data sharing is conducted securely and solely for the purpose of providing our services. We do not sell or rent personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and process. This includes:

• Secure data transmission

• Limited access to data on a need-to-know basis

• Regular security assessments
  
  

7. International Data Transfers

As we operate globally, data may be transferred to, stored, and processed in various countries. We ensure that such transfers comply with applicable data protection laws, including GDPR requirements.

8. Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have certain rights regarding your personal data, including:

• The right to access your data

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object
  
  

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
AV Agency Email: avagencyautomations@gmail.com